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  1. Digital Keys Support and Help Portal
  2. FAQs

FAQs

Smart Doorlock

  • Is the smart doorlock waterproof?
  • Can I use the smart doorlock on common doors, such as the front door to an apartment building?
  • What if the Smart Doorlock runs out of batteries?
  • What if the power goes out?
  • What if my phone runs out of batteries, can I still unlock?
  • How do you get such a long battery life (around 2 years) as compared to only a few months with other connected locks (e.g Wi-Fi/BLE)?
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Smart Padlock FAQs

  • Where does the data lie, and who controls the data of the smart padlocks?"
  • How do you get such a long battery life (around 2 years) as compared to only a few months with other connected locks (e.g Wi-Fi/BLE)?
  • Do you have discounts for bulk volume purchases?
  • How strong/heavy duty/rugged is your smart padlock?
  • Will the 5G IoT smart padlocks work in my country?
  • When and where can I buy the 5G IoT smart padlocks?
See all 8 articles
Digital Keys Support and Help Portal