General FAQ

Will NB-IoT Smartlocks work on my doors?
We have a variety of NB-IoT smart locks available. Please check the FAQ's on each page for each smartlock for the specifics of door thickness, installa...
Thu, 8 Oct, 2020 at 2:04 PM
Can I still use my original key?
This depends on the type of NB-IoT smartlock you have/want. Please check the FAQ's on each page to get specific answers to this question. 
Thu, 8 Oct, 2020 at 2:14 PM
What if my phone runs out of batteries?
For many our our NB-IoT smartlocks you can still use your metal key to open the door. Alternatively, you can also use a friend or neighbor’s phone to downlo...
Thu, 8 Oct, 2020 at 2:21 PM
Is Narrowband IoT network available in my area?
You can see a list of countries and companies with Narrowband IoT networks below and at the GSM website here
Fri, 26 Jun, 2020 at 11:12 AM
What if the power goes out?
All of our NB-IoT smart locks operate on 4AA batteries and do not require mains power. Also we do not rely on any onsite equipment like Wi-Fi smart locks do...
Fri, 9 Oct, 2020 at 10:20 AM
What if my phone is lost/stolen?
You can log-on to your cloud-based account in the smart lock management software, anywhere with any device at, and remove access authorizatio...
Fri, 9 Oct, 2020 at 10:23 AM
What if my Smartlock runs out of batteries?
Narrowband smartlocks battery life is about 2 years (4-6 unlocks a day). It will keep notifying you through app when batteries are low, and the lock will al...
Fri, 9 Oct, 2020 at 10:26 AM
Are there monthly fees/connectivity fees to use the smartlocks?
Yes, there are connectivity costs to use our smartlocks on local telecommunication companies 5G IoT mobile networks. The cost is USD$3 per unit per year whi...
Thu, 7 Apr, 2022 at 1:53 PM
How many Digital Keys can I make and send to others?
There are no limits to the amount of digital keys you can generate and share with others. You are in control of who you want to “authorize” and for how long...
Fri, 26 Jun, 2020 at 11:17 AM
How many NB-IoT Smartlocks can I manage/control simultaneously?
You can manage as many NB-IoT smartlocks as possible on just the one account - there is no limite. This makes it easy to manage multiple properties and mult...
Fri, 9 Oct, 2020 at 10:36 AM