Digital Keys Support Portal

We have a variety of NB-IoT smart locks available. Please check the FAQ's on each page for each smartlock for the specifics of door thickness, installa...

This depends on the type of NB-IoT smartlock you have/want. Please check the FAQ's on each page to get specific answers to this question. 

For many our our NB-IoT smartlocks you can still use your metal key to open the door. Alternatively, you can also use a friend or neighbor’s phone to downlo...

You can see a list of countries and companies with Narrowband IoT networks below and at the GSM website here https://www.gsma.com/iot/mobile-iot-commercial-...

All of our NB-IoT smart locks operate on 4AA batteries and do not require mains power. Also we do not rely on any onsite equipment like Wi-Fi smart locks do...

You can log-on to your cloud-based account in the smart lock management software, anywhere with any device at digitalkeys.io, and remove access authorizatio...

Narrowband smartlocks battery life is about 2 years (4-6 unlocks a day). It will keep notifying you through app when batteries are low, and the lock will al...

Yes, there are connectivity costs to use our smartlocks on local telecommunication companies 5G IoT mobile networks. The cost is USD$3 per unit per year whi...

There are no limits to the amount of digital keys you can generate and share with others. You are in control of who you want to “authorize” and for how long...

You can manage as many NB-IoT smartlocks as possible on just the one account - there is no limite. This makes it easy to manage multiple properties and mult...