As account administrator you can make digital keys for any user for any smartlock for any date/time period. You can also cancel the digital keys at anytime, even if the valid time period has not expired.


Generate a digital key

Your digital key will only work for the date and time period you select. After you have generated the digital key for a specific user, that user will receive an email notification that the digital key has been generated for them, and the digital key will also appear in the users digital keys app (they must log in to the digital keys app with the same email as what they are registered with in as a user in our system). See section 'Adding users'; for more information.

Steps to generate a digital key

  1. Click Digital Key menu on side menu bar (or click 'new digital key' from the dashboard)
  2. Click on the 'New' button at the top the screen.
  3. Select the user you want to make the digital key for - user has to be first added to system - see 'Adding Users' for more information on how to add a user  (if you want to make the digital key for yourself, select yourself from the drop down menu
  4. Add a description for the digital key that helps you and/or your users know what the digital key is for - for example key for plumber for Thursday afternoon only.
  5. Select the smartlock from the drop down menu for which lock you want to create the digital key for.
  6. Select the date and time range you want the digital key to work for from the drop down calendar and time booking engine
  7. Click submit button

The digital key will then automatically appear in your table list of digital keys, and it will appear in the users digital keys app. 

Using the digital key

If the user has their digital keys app open, they will need to refresh their screen for the digital key to appear. If the user has the digital keys app closed, the next time they open the app the digital key will already be there in the digital keys list. 

For the user to unlock this smartlock during the period for which the digital key has been set to work, they simply need to hit the unlock button in the app, or for NFC phones with NFC switched on, they simply need to open the app and hold it up to the reader on the lock to unlock it (many old iPhones do not feature NFC, so old iPhone users will need to hit the 'unlock (network) button to unlock the smartlocks)

Cancel a digital key

As an account administrator you can delete the digital key at anytime.

Steps to cancel a digital key

  1. Click the trash can icon to the right of the digital key you want to cancel
  2. Confirm 'cancel' digital key - the digital key will disappear from the system, and will no longer appear in the users app.