If you are an account administrator please use the same email address and same password you used to sign into the Digital Keys Management Software. If you a digital keys user, then you must use the same email to log into the app, as your account administrator used (please check this with your account administrator if you are not sure). If you are trying to enter a password for the first time in the iPhone app, please make sure you use a combination of one lower case, one upper case, one number and one special character.