Upon signing in (only need to do this once, or after a new digital key is generated for you), your list of digital keys which has been created for you by your account administrator will appear. Touch the 'unlock button' for the door you want to unlock. 

Wait 1-3 seconds for unlock command to go over NB IoT network/query device status 

After 1-3 seconds a message will appear saying, 'Done touch the NB IoT logo to open it'. This is to wake the lock up from sleep mode for conserving battery (for NB IoT commercial smartlock). For our residential Narrowband smartlock, you won't need to touch the smartlock, the wake-up will be done automatically with Bluetooth, when you are within Bluetooth range.. You're door will be unlocked and you can enter.