Digital Keys Support Portal
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Knowledge base
Welcome to our Support Portal - Please see our resources below.
GETTING STARTED - Smartlock setup and use
4
Setting up a building/site location with your smartlocks
Interacting with smartlocks (unlock now/view events)
Making and using Digital Keys
Adding Users
General FAQ
31
Will NB-IoT Smartlocks work on my doors?
Can I still use my original key?
What if my phone runs out of batteries?
Is Narrowband IoT network available in my area?
What if the power goes out?
See all 31 articles
Product Manuals and Tech Spec Sheets and videos
10
NB-IoT Smart Padlock Manual
NB-IoT Smartlock LDK400 (EU Mortise)
NB IoT Smart Padlock Tech Spec Sheet
NB IoT Smartlock LDK400 EU Mortise Tech Spec sheet
VIDEO - Demo of 4 different modes of unlocking with NB IoT smart lock LDK400
See all 10 articles
User Guides for apps and software
7
Using the Digital Keys app - log-in
REQUEST DIGITAL KEYS
USING YOUR DIGITAL KEYS TO UNLOCK OVER NB IOT NETWORK
MAKE NFC CARDS/TOKENS
Using the NB-IoT Smart lock Management Software
See all 7 articles
Troubleshooting
7
I'M HITTING THE UNLOCK BUTTON IN THE APP, BUT THE LOCK IS NOT UNLOCKING.
I'VE LOST MY PHONE OR KEYCARD, OR A USER/GUEST/FAMILY MEMBER HAS LOST THEIR PHONE OR KEYCARD - WHAT SHOULD I DO?
I'M NOT RECEIVING DIGITAL KEYS EMAILS
WHY ISN'T MY NB IOT DIGITAL KEY UNLOCK WORKING?
I CANT SIGN IN TO THE DIGITAL KEYS APP
See all 7 articles
Videos
NB-IoT Smart Padlock FAQS
0
Getting started with us
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Feature Videos
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Digital Keys Forums
Announcements
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Tips and Tricks
1
New Support Portal Launched
Posted by
Steve Dunn
,
12 months ago
Last Reply
by Steve Dunn
12 months ago
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