Digital Keys Support Portal
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Knowledge base
Welcome to our Support Portal - Please see our resources below.
GETTING STARTED - Smartlock setup and use
1
Setting up your smartlocks and attaching to a building/site
General FAQ
31
Will NB-IoT Smartlocks work on my doors?
Can I still use my original key?
What if my phone runs out of batteries?
Is Narrowband IoT network available in my area?
What if the power goes out?
See all 31 articles
Product Manuals and Tech Spec Sheets and videos
5
NB-IoT Smart Padlock Manual
Smart Doorlock 3 Manual
5 IoT Smart Padlock Tech Spec Sheet
VIDEO - How to make a time-sensitive keycard with digital keys
Software manual/user guide for all DIGITALKEYS smartlocks
User Guides for apps and software
4
MAKE NFC CARDS/TOKENS
Interacting with smartlocks (unlock now/view events)
Making and using Digital Keys
Adding Users
Troubleshooting
7
I'M HITTING THE UNLOCK BUTTON IN THE APP, BUT THE LOCK IS NOT UNLOCKING.
I'VE LOST MY PHONE OR KEYCARD, OR A USER/GUEST/FAMILY MEMBER HAS LOST THEIR PHONE OR KEYCARD - WHAT SHOULD I DO?
I'M NOT RECEIVING DIGITAL KEYS EMAILS
WHY ISN'T MY NB IOT DIGITAL KEY UNLOCK WORKING?
I CANT SIGN IN TO THE DIGITAL KEYS APP
See all 7 articles
Videos
NB-IoT Smart Padlock FAQS
0
Getting started with us
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Feature Videos
Feature Videos
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Premium club
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Community forums
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Digital Keys Forums
Announcements
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Feature Requests
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Tips and Tricks
1
New Support Portal Launched
Posted by
Steve Dunn
,
over 1 year ago
Last Reply
by Steve Dunn
over 1 year ago
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